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Foglight - Increasing Transaction Conversion Rates
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Quest Named a Leader
in Gartner’s 2011
Magic Quadrant for APM

Watch Vice Chairman Doug Garn discuss
what this means for Quest and application performance monitoring as a whole. Then
read Gartner’s report for yourself.
Read Report »
Foglight Experience Monitor Appliance
Get a Free 30-Day Trial of the Foglight Experience Monitor Appliance.
Delivers Real User Monitoring so You Can Create and Track Web Performance SLAs.
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USANA Reduces Complexity and Increases Productivity
Simplicity changes everything. Kellie Thompson, Executive Director of Application Development explains why USANA Health Services trusts Quest to improve user experience, data replication and developer productivity.
Case Study »

Application
Performance Monitoring

Learn how to improve application
performance from the perspective
of the business and the end user.

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Foglight End User Business Analysis Suite

Increase Transaction Conversions and Improve Online Revenue

Foglight End User Business Analysis Suite gives you the visibility you need to understand how users are interacting with your web site. This information empowers you to grow revenue through increased customer satisfaction and build brand loyalty. More specifically, Foglight helps you:

  • See where users spent their time on your web site
  • Understand the user’s activity that either led to a purchase or an abandoned transaction
  • Analyze and improve conversion rates to drive revenue
  • Plan for the future based on current customer behavior

Integrated Management – Integration with Foglight Application Performance Monitoring platform simplifies end-to-end application management

Analyze Content – Filter on any custom application field for better transaction monitoring

Reply User Sessions – Capture exactly what the user saw to understand abandonment and other behavior for Web 1.0 and 2.0

Geographic Location Aggregation – Identify problems from external sources, including Akamai, co-hosted services and other suppliers outside your firewall, to see how they affect your conversion rates

Large Internal, Exportable Storage – Maintain, access, and analyze user session details over long periods of time to understand trends and predict future behavior and needs

Take a tour of Foglight End User Management

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Improve User Experience

Foglight gives you real time visibility into performance incidents to help you answer questions like:
  • What pages, images or transactions are users having problems with?
  • Which of my applications have user experience problems?
  • What data center supports this application and in which locations are users experiencing problems?
  • Which teams should be involved in investigating this issue further?
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Improve User Experience

Foglight helps you isolate the source of performance incidents:
  • What was the problem in the external client/network or internal backend processing?
  • How many real users are experiencing the problem?
  • What threshold is violated?
  • Which synthetic playback locations are affected?
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Improve User Experience

Foglight helps you search and analyze users by common traits
  • Which users were having the same performance problem?
  • Is the problem with specific locations, brower types, etc?
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Improve User Experience

With Foglight you can replay problematic sessions to pinpoint cause
  • What exactly were users doing when they experienced a performance problem?
  • What pages did the user step through?
  • What did the user see when the problem occurred?
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Improve User Experience

With Foglight you can break down page requests to find problems and provide a step-by-step replay to development to further resolution
  • What elements on the page affect user response time?
  • How much time was spent processing each page element?
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